Privacy Policy

1. Information We Collect

Account Information

• Phone Number or Email: Used for account creation and authentication via Privy
• Profile Information: Username, age verification (self-reported), and any profile customization choices
• Wallet Information: Automatically generated Solana wallet address for account security

Game Data

• Conversation Messages: All chat messages between you and AI characters are stored to maintain story continuity
• Game Progress: Character relationships, story progression, choices made, and character health scores
• Gameplay Statistics: Session duration, feature usage, and game completion metrics
• Personality Quiz Results: Tarot-based quiz responses that personalize your game experience

Technical Information

• Device Information: Device type, operating system, app version
• Usage Data: App interactions, crash reports, and performance metrics
• Push Notification Tokens: To deliver game-related notifications

2. How We Use Your Information

• Game Functionality: Provide core game features, maintain story continuity, and personalize AI character responses
• Account Management: Create and maintain your account, authenticate access, and sync progress across devices
• AI Processing: Send your messages to Claude AI (Anthropic) to generate character responses within our game parameters
• Notifications: Send push notifications about game events, character interactions, or important updates
• App Improvement: Analyze usage patterns to improve game balance, fix bugs, and develop new features
• Customer Support: Respond to inquiries and provide technical assistance

3. Information Sharing and Disclosure

Service Providers

We share information with trusted third-party services that help us operate the app:

• Privy: Authentication and wallet creation services
• Supabase: Database hosting and real-time messaging infrastructure
• Anthropic (Claude AI): AI processing for character dialogue generation
• Cloudinary: Image storage and processing for game assets

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Enforce our Terms of Service

Business Transfers

If Nuanced Labs is acquired or merged, your information may be transferred to the new entity, with the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted
• Secure Storage: Personal information is stored in secure, access-controlled databases
• Limited Access: Only authorized personnel have access to user data
• Regular Audits: We regularly review our security practices and update them as needed

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Conversation Data: Stored to maintain game continuity; you can request deletion at any time
• Usage Data: Aggregated and anonymized usage statistics may be retained longer for app improvement
• Legal Compliance: Some data may be retained longer if required by law

6. Your Privacy Rights

Access and Control

You have the right to:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Portability: Request a copy of your data in a portable format
• Restriction: Request that we limit how we use your information

Communication Preferences

• You can disable push notifications in your device settings
• You can contact us to opt out of promotional communications
• Essential service communications may still be sent

7. Children's Privacy (Under 16)

Unlonely is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will delete it promptly.

For users aged 16-17, we encourage parental involvement and will provide information about data collection practices upon request.

8. International Users

Unlonely is operated from the United States. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States. By using the app, you consent to this transfer.

9. AI and Automated Processing

• AI Character Responses: Your messages are processed by Claude AI to generate character dialogue
• Game Balance: We may use automated systems to monitor game progression and adjust difficulty
• Content Moderation: Automated systems may flag inappropriate content for review
• No Profiling: We do not use automated decision-making that significantly affects you outside of gameplay

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through the app or via email for significant changes
• Give you the opportunity to review changes before they take effect

Your continued use of the app after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the "sale" of personal information (note: we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at brian@unlonely.app with "California Privacy Request" in the subject line.